- A +
9:00 – 9:30 Registration and coffee

9:30 – 9:40 Opening Speech
Meglena Kuneva, Deputy Prime Minister for European Policies Coordination and Institutional Affairs
Stefan Bumov, Chairman, Bulgarian Outsourcing Association and CEO of Sofica Group
9:40 – 10:30 Keynote Speech
The Future of Process Outsourcing: Using Technology to Deliver Humanity
Don Peppers, founding partner of Peppers & Rogers Group, one of the world’s leading authorities on customer-focused business strategies
10:30 – 11:30 First Discussion Panel: Sustaining leading global outsourcing positioning
What did Bulgaria do better to be among the top 10 leading outsourcing locations in the world and what are the key factors for sustainable development of the sector

Stefan Bumov, Chairman, Bulgarian Outsourcing Association and CEO of Sofica Group
Marcin Nowak, Head of ABSL International Association of Business Service Leaders, Silesia
Markus Kempkes, Managing Director, KPMG IT Service OOD
Venislav Iotov, General Manager, AIG
Brian Borack, Chief Operation Officer, SoftServe

Moderator: David Hand, Head of SSO Market Development, ACCA

11:30 - 12:00 Coffee break

12:00 – 13:15  Second Discussion Panel: Potential for growth of the industry on a national scale
Which Bulgarian cities could offer competitive advantages to the outsourcing industry

Ivan Totev, Mayor of Plovdiv
Dimitar Nikolov, Mayor Bourgas
Georgi Uzunov, Regional Director Germany & Eastern Europe, Sitel
Martin Dragoev, Invetsment Manager, Galaxy Investment Group Ltd
Iglika Yordanova, Executive Director, Colliers Bulgaria

Moderator: Plamen Tsekov, Member of the Board of Bulgarian Outsourcing Association and Executive Director of Scale Focus
13:15 – 14:00  Lunch Break
14:00 – 15:00  Third Discussion Panel: 2015-2016 Trends & Challenges
The discussion will focus on the latest trends and perspectives ahead of the sector and will explore the opportunities for cooperation between outsourcing and other related industries

Nikolay Neоv, Head of Office Agency, MBL|CB Richard Ellis
Zhulieta Mandazhieva, Partner, Тоcheva & Маndazhieva Law Office
Georgi Stoev, Managing Partner, Industry Watch
George Gueorguiev, Country Manager, Adecco Bulgaria
Snezhana Raykinska, CEO, Bulwork
Madzhide Ahmedova, Deputy Executive Director, Invest Bulgaria Agency

Moderator: Julian Mihov, Director Business Development, EY Bulgaria